These Terms govern your use of Empleya, a service operated by EMPLEDOS DIGITALES LLC, a company registered in the State of Florida, United States (document L26000343812), doing business as Empleya. By checking the acceptance box or signing electronically, you agree to everything set out in this document.
Your electronic acceptance carries the same legal weight as a handwritten signature under Florida Statutes §668.50 and the federal E-SIGN Act (15 U.S.C. §7001). By accepting, you confirm that you are at least 18 years old and have the authority to bind your business. This English version is valid and binding for anyone who accepts it in English.
Empleya puts its AI digital employees —Hermes, Hestia, Ares, Apolo, Deméter, and Plutón— to work in your business, serving your customers over WhatsApp and any other channels that are active: they answer questions, book appointments, and follow up, based on the information and rules you provide. The service runs through the number assigned to you and through your dashboard. We may improve or adjust the service at any time on reasonable notice.
The digital employees speak on behalf of your business, and you are responsible for what they say.
AI can get things wrong: it may misread a message, give an inaccurate detail, or reply with something you did not expect. It is your responsibility to review conversations from your dashboard and correct anything that needs it. You have the tools to do so: the dashboard, the Pending Questions inbox, and the ability to pause or switch off any employee whenever you want.
Empleya is not responsible for the commercial, legal, or reputational consequences of what a digital employee says to one of your customers, nor for information you failed to provide or provided inaccurately.
The service is billed month to month, in advance, starting on the activation date. You may cancel at any time by giving written notice (an email is enough) at least 10 days in advance. There is no minimum term and no penalty for leaving.
Cancellation takes effect at the end of the month you have already paid for: the service keeps running until that date and then stops. There are no refunds, whether in full or in part, for months already billed or for unused days in the current month.
Empleya may also end the service on at least 10 days' notice, and may suspend or terminate it immediately, with no refund, for non-payment, for improper, illegal, or abusive use of the service, or for conduct that harms Empleya's reputation. Any applicable taxes are your responsibility.
You are solely responsible for obtaining every consent the law requires from your own customers, including compliance with the TCPA, CAN-SPAM, and Florida's Telemarketing Act (§501.059). You may not use Empleya to:
If we detect that kind of use, we may suspend the service immediately.
The software, prompts, designs, methodologies, and the Empleya brand are the property of EMPLEDOS DIGITALES LLC. You receive a limited, non-exclusive, non-transferable, revocable license to use the service in your own business for as long as the agreement lasts. You may not reverse engineer the service, resell it, sublicense it, or use it to build a product that competes with Empleya. Your business information and your conversations with your customers are yours.
You keep Empleya's non-public information confidential (configurations, prompts, methodologies, and special pricing). Empleya, in turn, handles your information and your customers' information confidentially, solely to run and improve the service, and does not share it with third parties except as strictly necessary to provide the service or where the law requires it.
Empleya may use aggregated, anonymized data about the service's performance —metrics, results, and milestones— to improve the service and to feature success stories and examples in its own marketing. This never includes your customers' personal data, the content of conversations, or information that identifies you or your business by name or logo without your permission.
You agree to indemnify and hold harmless EMPLEDOS DIGITALES LLC and its members, managers, employees, and agents from any claim, damage, cost, or attorneys' fees arising from: your use or misuse of the service; your breach of these Terms or of the law; the infringement of third-party rights; or claims from your own customers arising out of communications sent through the service.
These Terms are governed by the laws of the State of Florida, United States. All disputes shall be resolved by binding arbitration in Miami-Dade County, Florida, under the AAA Commercial Arbitration Rules.
If we change something material, we will update the date above and notify active clients by email at least 15 days in advance.
EMPLEDOS DIGITALES LLC — Doral, Florida, United States
jose@empleya.com
www.empleya.com